Implementation of Agreements

To process and deliver your order, we require your name, email address, delivery address, payment details, and phone number. This information may be shared with third parties such as delivery services, only when necessary to fulfill contractual obligations.

Customer Service and Product Delivery

For customer service and product delivery, we need your name, email address, payment details, and phone number. This information helps us process your requests, contact you, and keep you informed. If necessary, we may share this data with third parties to ensure proper delivery of products.

Account Information

When registering on our website, we ask for your name and email to create an account. You have access to your data and can update, modify, or delete it as needed.

Social Media and Financial Data

Shapeways collects your personal data when you use functions on social media platforms, such as liking our page on LinkedIn. Financial information is handled by third-party payment processors, but we may occasionally receive and use some financial data for transaction purposes and fraud prevention.

Business Development and Customer Identification

For business development, we collect commercially relevant information about companies and their contacts to identify potential customers and suppliers. This data is securely stored and accessible only by authorized employees, based on our legitimate business interest.

Data Sharing and Recipients

Within Shapeways, we may share personal data to fulfill our business purposes, including:

• Implementing agreements and processing orders
• Collaborating with Powered by Shapeways partners
• With your consent
• External processing by our partners under strict confidentiality and security measures
• Legal obligations and administrative reasons

We ensure that any data shared with third parties is handled confidentially and securely.

Data Security and Retention

We implement appropriate security measures to protect your personal data from unauthorized access and disclosure. Personal data is retained only as long as necessary for the purposes for which it was collected or as required by law.

Employee and Applicant Data

Shapeways processes employee data as part of employment contracts and in compliance with legal requirements. Applicant data is collected during the selection process and retained for no longer than four weeks post-procedure, unless consent is given for a longer retention period.

Cookies

To ensure optimal website performance, Shapeways uses cookies, which are small text files stored on your device. We distinguish between functional and non-functional cookies, the latter requiring your permission. Functional cookies are necessary for website operation, while non-functional cookies help improve our services and analyze website usage.

Your Rights

You have several rights regarding your personal data:

• Right of access: Request information on whether we process your data.
• Corrections or additions: Request corrections or additions to your data.
• Deletion: Request deletion of your data under certain conditions.
• Limitation of processing: Request limited processing while a request is being handled.
• Transfer of digital data: Request a copy or transfer of your data.
• Non-discrimination: Shapeways does not discriminate against those exercising their privacy rights.
• Objection: Object to data processing, particularly for direct marketing.

To exercise these rights, contact [email protected]. We will verify your identity before processing any request and respond within four weeks. You can also contact the Dutch Data Protection Authority for complaints.

Updates

This privacy statement complies with the EU General Data Protection Regulation and the California Consumer Protection Act. We may update this policy periodically, with the latest version published on this page.

For any questions, please email us [email protected]